
The check-out process, deposit return rules, and inventory standards — written for tenants and landlords who want a clean handover without the disputes.
Most deposit disputes in Cambridge come down to the same thing: the property wasn't cleaned to the standard the inventory clerk measured against at check-in. This guide walks both sides through the process — what tenants should do to get their deposit back in full, and what landlords should expect from a clean that's actually relet-ready.
We've written it from what we see every week across CB1–CB5 and the surrounding villages — the deductions that come up again and again, the details inventory clerks flag first, and the timeline that actually works around a key-handover date.
Four steps between giving notice and getting your deposit back in full.
Check your tenancy agreement for the required notice period — usually one month for periodic tenancies. Put it in writing and keep a copy. Your landlord or agent can't start planning the relet until they know you're leaving.
Schedule your end of tenancy clean for a day or two before key handover — not the same morning. If the clean flags anything, you need time to put it right. Most Cambridge letting agents want keys returned with the property already clean.
Be present when the agent or landlord does the check-out. Walk through with the inventory report in hand, photograph every room, and agree any issues on the spot. Disputes are far harder to win after you've handed back the keys.
Hand back all sets of keys, take final meter readings, and forward them to your supplier and agent. Keep the readings and a dated note — deductions for utility gaps are common and entirely avoidable.
These are the items Cambridge letting agents and inventory clerks flag most often — and the ones a proper end of tenancy clean covers as standard.
Get an honest estimate in five steps — no obligation, no deposit to book a slot.
How to run a clean that holds up at the next check-in — and the next tenancy.
Book the end of tenancy clean the day after the outgoing tenant leaves, not the day before the new one arrives. A buffer means any flagged areas can be re-cleaned under our promise before the new tenancy starts — and you're not paying a void-period premium.
Give the cleaning team a copy of the inventory report before the clean. A professional clean benchmarked against the actual inventory is worth two cleans done to a generic standard — and it's what your check-out clerk will measure against.
After the clean, walk through with the same inventory report. A cleaning service that photographs the completed work gives you evidence if the outgoing tenant disputes a deduction — and reassurance the property is relet-ready.
With a guaranteed clean behind you, the property is ready for the new tenant's check-in. Any snag found at check-in that the clean should have covered is re-cleaned free of charge within the promise window.
We work with local landlords and letting agents on a re-clean promised standard across every changeover.
Cambridge's student lets turn over hard in late June and early September. If you're a tenant in a college-owned or college-managed property, the handover standard is often set by the college's own domestic team — stricter than a private letting agent. Book your clean at least a week before the college's handover slot; the best cleaners are fully booked by mid-June.
Most Cambridge agents — across CB1–CB5 and the surrounding villages — use independent inventory clerks for check-in and check-out. The clerk's report is what your deposit is measured against, not the agent's word. A clean done to inventory standard, with photos, gives the clerk nothing to flag.
Cambridge's housing stock skews old — Victorian terraces in Chesterton and Romsey, Edwardian villas in Newnham, period cottages in Grantchester. Sash windows, high cornices, picture rails and original floorboards all collect dust in ways newer builds don't. A clean that misses these details is the difference between a full deposit return and a deduction.
If your landlord flags anything we agreed to clean, we return and put it right — free of charge, within fourteen days.
Read our promiseGet an honest estimate in five steps — or read the full checklist of what our end of tenancy clean covers.