Booking your end of tenancy clean shouldn't feel like a gamble. Our promise is simple: if your landlord flags anything we agreed to clean within 14 days of check-out, we come back and put it right — free of charge.
"If it's in your scope and it's flagged, we put it right — at no extra cost."
That's the whole promise. No small print, no quibbling.
Every clean is performed against the same checklist a landlord or letting agent uses at check-out — not a generic tidy.
At handover, if any area within our agreed scope is flagged as missed, simply let us know within 14 days of check-out.
Our team comes back within 14 days to put the flagged area right — no additional cost, no argument. Your handover stays on track.
These are the normal boundaries every honest clean sets. They protect both sides — and they don't water down what we do cover: every surface in your agreed scope, cleaned to inventory standard.
The promise applies to the rooms and tasks you booked. Anything not in your scope was never part of the clean.
We'll always flag these up front. We can clean and brighten, but we can't reverse fading, etching, or damage that was already there.
Fine dust and the odd cobweb can reappear within 24 hours of any clean — that's air movement and open windows, not a missed area. Our promise covers the standard at handover, not what the property collects afterwards.
If the property is viewed, worked on, or moved into after our clean, that's new use. We hand over a blank slate; what happens next is outside the clean.
Re-painting, re-grouting, or fixing a broken seal are jobs for a tradesperson, not a cleaning team.
Get an honest estimate in five steps — every clean is backed by our re-clean promise.